Terms of service

Terms of Service

Effective Date: May 26th, 2026

Welcome to Satin Hibiscus. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or guardian.

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to use our products or services for any unlawful purpose or in violation of any applicable laws.

2. Products & Services

Satin Hibiscus offers scenic and custom-designed puzzle products.

We make every effort to accurately display product images, colors, and descriptions. However, we cannot guarantee that your device's display will accurately represent colors or product appearance.

We reserve the right to:

  • Modify products or pricing without notice
  • Discontinue products at any time
  • Limit quantities available for purchase

3. Custom Product Responsibility

For products requiring uploaded images or personalized content:

Customers are responsible for ensuring that:

  • Uploaded images are clear and high quality
  • Submitted information is accurate
  • Any text or customization details are correct

Satin Hibiscus is not responsible for issues resulting from:

  • Low-resolution uploads
  • Incorrect information provided by customers
  • Cropping or positioning approved during ordering

By submitting images or content, you confirm that you own or have permission to use the content provided.

You agree not to upload material that:

  • Infringes on copyrights or intellectual property rights
  • Contains unlawful or offensive material
  • Violates applicable laws

4. Orders & Payments

All orders are subject to acceptance and availability.

Prices may change without prior notice.

Payment must be successfully processed before an order enters production.

We reserve the right to cancel or refuse orders if suspicious or fraudulent activity is detected.

5. Shipping & Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

Satin Hibiscus is not responsible for delays resulting from:

  • Shipping carrier delays
  • Customs processing
  • Weather conditions
  • Events beyond our control

Risk of loss transfers to the customer once the order has been delivered to the shipping carrier.

6. Refunds & Returns

Please review our Refund Policy for complete details regarding returns, replacements, and eligibility.

By placing an order, you acknowledge and agree to the terms of our Refund Policy.

7. Intellectual Property

All website content including:

  • Images
  • Branding
  • Logos
  • Product designs
  • Text
  • Graphics

is the property of Satin Hibiscus and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

Satin Hibiscus shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products, services, or website.

Our maximum liability shall not exceed the amount paid for the purchased product.

9. Privacy

Your use of our website is also governed by our Privacy Policy.

10. Changes to Terms

We reserve the right to modify or update these Terms of Service at any time. Changes become effective immediately upon being posted on the website.

11. Contact Information

Questions regarding these Terms of Service may be directed to:

Satin Hibiscus
Email: support@satinhibiscus.com
Location: St. John's, Antigua & Barbuda