Política de envío
Effective Date: May 26th, 2026
Thank you for shopping with Satin Hibiscus. We are committed to processing and delivering your orders with care.
Order Processing
Orders are typically processed within 2–7 business days before shipment.
Please note that processing time refers to the time needed to prepare, produce, and package your order and does not include shipping time.
Processing times may vary during:
- Holidays
- Promotional periods
- High order volumes
- Special events
Shipping Timeframes
Shipping times vary depending on destination, shipping carrier services, customs processing, and product availability.
Estimated shipping and delivery dates provided by shipping carriers are estimates only and are not guaranteed.
Delivery times may vary due to:
- Shipping carrier delays
- Customs processing
- Weather conditions
- High-volume periods
- Supply chain disruptions
- Other circumstances outside of our control
Customers will receive tracking information when available after an order has been shipped.
Custom & Made-to-Order Products
Many Satin Hibiscus products are created specifically for each order.
Because custom and made-to-order products require individual production, additional processing time may occasionally be required before shipment.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping information entered at checkout is accurate and complete.
Satin Hibiscus is not responsible for delays, lost packages, or failed deliveries resulting from incorrect shipping information submitted by customers.
If an order has already entered production or shipment, changes may not be possible.
Additional shipping fees may apply if reshipment is required.
Lost or Damaged Packages
If your package arrives damaged or appears lost during transit, please contact us within 7 days of delivery or expected delivery date.
Please include:
- Order number
- Description of the issue
- Supporting photos if applicable
Shipping Delays
Satin Hibiscus is not responsible for delays caused by circumstances beyond our control, including but not limited to:
- Carrier delays
- Customs inspections
- Weather events
- Natural disasters
- Service interruptions
Contact Us
Questions regarding shipping or your order?
Satin Hibiscus
Email: support@satinhibiscus.com
Location: St. John's, Antigua & Barbuda